FAQ

How can I ensure the best fit if order from sneakersource?

Purchasing online can be a guessing game, especially when you're purchasing for a child. Since size and fit is a big part of that, You can easily find sizing charts online or on our website. If you're still unsure, send us a DM on Instagram @sneakersourceto. Remember, kids' grow fast, so make sure you measure every time you order.

Jordan Sizes:

Men & Youth are 1.5 sizes bigger than women.

Example: Size 5 men = 6.5 Women

Example: Size 4Y = 5.5 Women

 

Yeezy Sizes:

 Men & Youth are 1 size bigger than women.

Example: Size 5 men = 6 Women

Example: Size 4Y = 5 Women

*Due to many different unique styles of Yeezy please make sure to try on and knowing your size before ordering*

 

Do you ship internationally?

We currently only ship within Domestically within Canada.

 

Can I change or cancel an order?

When an order is sent to us from our site, we are unable to change or cancel your order. The order is automatically processed as soon as you press "Pay Now". Remember that all items are final sale. If you want to add an item to a recently placed order, please place a new order. Please remember we are not responsible for any factory defects meaning damage we cannot control on our end. Pairs are never 100% consistent.

 

What is your typical delivery times?

Once we receive an order, we expect it to ship out 1-3 business days, later barring any unforeseen issues. If your order is placed over the weekend we expect that package to ship out no later than Tuesday. Once an order ships customer can expect the order to arrive in 3-10 Business days. No expedited shipping options are available at this time.

 

How do I know you received my order?

We received your order if you receive an email confirmation. If you received an order number on-screen, along with a message indicating that your order has been received, but not immediately processed, please be assured that we have received your order and are working to process it as soon as possible. Please do not place a duplicate order by pressing submit more than once or by placing a new order. Your order will be entered within 24 hours of placing it online. Once your order is entered and processed, you will receive a confirmation email with your order number, customer number and order total.

 

I'm an unregistered user. How can I check my status?

You can track your order HERE

 

Are your shoes Authentic?

Yes all items come with a 100% authentic guarantee and have a temper proof SS authenticity Zip Tie. SS has extensive experience in legit checking Yeezys, Supreme, Air Jordans and many other streetwear brands via our 7-point authentication process to ensure that SSS only offers the real thing to it's customers and nothing else! All of our shoes are bought from a big box retailer so we know it is legitimate.